This Privacy Policy regulates the processing of personal data carried out by Softness Molecule Unipessoal, Lda., NIF 514724315, owner of the UI Solve brand and responsible for the website www.uisolve.com, as data controller, under the terms of Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable national legislation.
This Privacy Policy informs the user about the conditions under which their personal data is processed when using the Website.
Log Files
The Website automatically collects or blocks certain technical data through log files, including IP address, browser type, Internet service provider (ISP), pages visited, date and time of access.
This data is processed for security, fraud prevention, technical diagnosis and statistical purposes, based on the legitimate interest of UI Solve (Article 6, nº1, line f) of the GDPR).
Technical data is not used to directly identify the user, except where necessary for security purposes or to comply with a legal obligation.
Collection of personal data and its purpose
Personal data is collected through the contact form, which is voluntary to fill out. The data is processed for the following purposes:
- Responding to requests for information or quotes – legal basis: pre-contractual procedures (art. 6.º, n.º 1, al. b) RGPD);
- Sending commercial communications, when authorised – legal basis: consent (art. 6.º, n.º 1, al. a) RGPD).
The data collected is used to respond to requests for quotes or information, to tailor our products or services to your needs and interests, and to send you commercial or other news that may be of interest to you. You can remove your email address from the newsletter using our form on the website, or via the link at the bottom of all newsletters sent.
Data collected by this form: Name, email address, mobile phone number, message that may contain some personal information necessary for the validation of proposals, quotations, among others.
Retention period for personal data
For the marketing of products and services, your personal data will be retained until consent is withdrawn, within legal limits.
For other purposes, UI Solve will retain your personal data for the period necessary to fulfil the purpose for which it was collected, after which your personal data will be deleted.
There may be legal or tax requirements that require certain personal data to be retained for a certain period of time. In such cases, as it is a legal or tax obligation, UI Solve will have to comply with this minimum retention period.
– Contact requests: up to 12 months after the last contact or until consent is withdrawn.
– Commercial communications: until consent is withdrawn.
– Accounting data: 10 years (legal obligation).
Once the maximum retention period has expired, UI Solve undertakes to delete, destroy or anonymise your personal data.
Consent to personal data
Under the terms of the GDPR, data subjects may exercise their right to access, rectify, restrict or object to the processing, portability or erasure of their personal data. The exercise of these rights may be subject to limitations provided for by law.
To exercise any of these rights, simply send us your request by email to geral@uisolve.com
UI Solve will carefully review your request and undertake to respond in a timely manner – within 30 days.
Competent authority
The data subject also has the right to lodge a complaint with the National Data Protection Commission (www.cnpd.pt).
Cookies
The Website uses technical, functional, analytical, and advertising cookies.
Non-essential cookies (namely analytical and advertising cookies) are only activated with the user’s prior consent, via the banner displayed on their first visit to the Website.
The user may, at any time, change or withdraw consent through their browser settings or the cookie settings available on the Website.
Cookies are small files or data packets exchanged between the site and your browser. This site may use several types of cookies:
Session cookies: these are temporary cookies that are not stored on your computer after you leave the website and are used to analyse traffic patterns, allowing us to improve the content and usability of the website.
Analytical cookies: these are used anonymously for statistical purposes and are processed by us or by third parties in order to analyse browsing patterns on the website and improve the provision of products or services.
Functional cookies: these store user preferences regarding the use of the website.
Advertising cookies: these target advertising according to the user’s interests, helping to measure its effectiveness, avoiding the display of duplicate ads, etc.
Cookie management
Browsers allow users to accept, refuse or delete cookies through their advanced settings. It is usually possible to manage them in the ‘Options’ or ‘Preferences’ menu. Please note that disabling cookies may prevent some pages or services on the website from functioning properly.
Our advertising partners and their privacy policy
The Website uses third-party services, namely Google Analytics and Google Ads, which may process data for statistical and advertising purposes, in accordance with their respective privacy policies. UI Solve does not control the cookies used by these third parties.
Some of the service providers used may involve data transfers outside the European Economic Area. In such cases, UI Solve ensures that appropriate protection mechanisms are in place, in accordance with the GDPR.
INFORMATION FOR CHILDREN
The Website is not intended for children under the age of 13. UI Solve does not intentionally collect personal data from children without parental consent. If the inadvertent collection of data from a child is detected, it will be deleted.
UPDATE
This Privacy Policy was last updated on 23 February 2026.
If we update, correct or make any changes to our Privacy Policy, these changes will be indicated here.